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Frequently Asked Questions

 Q: What About Weather?

A:  If the morning of the party looks like it is going to rain then you can call and cancel and you will not get charged. If we set up, and it starts to rain during your party we would be happy to give a discount. We will do our best to accommodate your needs, and deal with Mother Nature. If the winds do pick up before we get back to take it down please have all individuals exit the Inflatable and then unplug it so it can deflate and not turn into a kite and blow away. Winds up to 12 MPH are no problem!

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, though travel fees may apply.

Q: Does the standard 8 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.  We will call the Friday before to confirm that someone will be at the party location the time we arrive.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump will be clean when you get it. Air City Bounce cleans and disinfects before and after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. (Only unplug If the wind picks up)

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day. 

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Call us before we depart to set up the inflatable and you won’t be charged for it. ($20 deposit is non-refundable but can be used towards a future reservation.)

Q: Do you require a deposit?

A: Yes all orders require a $20 Credit Card deposit. If you cancel, you will be given a $20 rain check good for 1 month.

Q: How big are the jumps?

A:  Our standard jumpers are 15'x15' and our combo jumper slides are 15'x27'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Surface fee is applied if set up on concrete.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc that can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained {C}{C}{C}

 



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